Whether you have a question about a custom order, need help with an existing purchase, or just want to say hello — we are here and happy to help. We respond within 1–2 business days.
Reach out any time — by form, email, or phone. Our studio is based in Santa Barbara, California, and we read every message personally.
1423 State St
Santa Barbara, CA 93101
+1 (805) 462-0371
hello@longfurbyofficial.shop
Mon–Fri: 9 AM – 5 PM PST
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Thank you for reaching out. We've received your message and will get back to you within 1–2 business days.
Quick answers to the most common questions about our Long Furby plush toys.
Each Long Furby is made to order and takes approximately 2–4 weeks to complete, depending on current demand and the complexity of your chosen design. Once finished, it is shipped via USPS Priority Mail and typically arrives within 3–5 business days in the US. International shipping times vary by destination.
Absolutely — custom orders are our specialty. We can work with a wide range of faux fur colors and textures, and we are happy to discuss special requests such as specific eye colors, unusual color combinations, or themed designs. Please contact us before placing your order so we can confirm availability and discuss details.
Our Long Furbies are handmade art pieces intended primarily for collectors and display, not for young children. They contain small parts (eyes, decorative accessories) that can pose a choking hazard. We recommend them for ages 14 and up, or for decorative use only. If you have specific safety questions, please contact us before purchasing.
Because every Long Furby is made to order specifically for you, we generally do not accept returns or exchanges. However, if your item arrives damaged or significantly different from what was described, please contact us within 7 days of delivery and we will work with you to find a fair resolution. Customer satisfaction is very important to us.
Yes, we ship worldwide through our Etsy shop. International shipping costs and delivery times vary depending on your location. Please note that international buyers are responsible for any customs duties or import taxes that may apply in their country. We mark all packages accurately for customs purposes.
To keep your Long Furby looking its best, avoid exposing it to direct sunlight for extended periods, as this can fade the faux fur. For light cleaning, use a soft brush or lint roller. Spot clean with a damp cloth if needed. Do not machine wash. Store in a cool, dry place away from pets and sharp objects.